Complaints

If an item is damaged or faulty when you receive it, please contact us and we will be happy to help.

If any glassware has been damaged in transit, please send photos of the parcel and the damaged item to kundservice@emoticon.nu. We will then help you with a replacement.

Returns & right of withdrawal

As a customer, you normally have a 14-day right of withdrawal when purchasing online.

Please contact us before returning an item so that we know your return is on its way. The product must be returned in as-new condition. If the item has been handled more than necessary to check its characteristics and functionality, a deduction may be made for any loss in value.

You are responsible for the cost of return shipping. Returns must be sent directly to us and must not be sent to a collection point.

Return address:
EMOTICON AB
Axamo Skogsväg 28B
555 94 Jönköping
Sweden

Please note: The right of withdrawal may be limited for products that have been made or personalised specifically according to your requirements.